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MORE PRESS for From The Inside Out Project!
New article at Young Upstarts website : How To Be A Great Customer. You want great service? You’ve got to do your part to be a great customer. Here’s how. Tips from customer service employees,...
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Workplace Conflict: Where do you stand?
I was recently asked to write an article about ‘Workplace conflict for LGBT employees and their supervisors.’ As I thought about this and began to formulate the outline for the article, it occurred to...
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LGBT in the Workplace: How to handle slights, slurs and derogatory comments
When I was asked to write an article for Advancing Women about LGBT workers, I found myself overwhelmed with possibilities. Conflict, relationships, identity- all broad topics with many applicable...
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Post Thanksgiving: Is GRATITUDE a trap?
Thanksgiving is all about being grateful for what you have. Count your blessings; make a gratitude list; be thankful for this meal with family and friends. Nothing wrong with that. Evaluating and...
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SMILING IS MANDATORY! Customer Training Pitfalls
When I worked as a hotel server and bartender, my co-workers and I attended many guest service (hotel speak for ‘customer service’) trainings. We were told to smile, use the guest’s name and...
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Political Discussions at Work: Should you open your mouth?
A few weeks ago, when I walked into a high end clothing store in NYC, the greeters were so engrossed in conversation, they didn’t see me. ‘How can Donald Trump not pay taxes? I can’t believe he says he...
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NEW YEAR- NEW YOU- NEW GROUP Exercise Class: Fit in and make the most of your...
From the Inside Out Project® is all about GROUPS- how we work together (or not) in professional and personal settings. We’re all part of many groups including: family, friends, co-workers AND Exercise...
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VENTING WITH PURPOSE: Why are you complaining?
Last week a friend of mine shared her frustration with an aerobics instructor at the gym (lousy music, boring routine -same every week). When she finished, she said, OK, so now that I’ve vented, I can...
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JUST SAY IT! Get out of your head and Trust your Instincts
Last week I was asked about office etiquette- ‘Is it still ok to say ‘Bless you’ when someone sneezes?’ That same day I saw a story about Starbucks holiday cups- are they LGBTQ friendly? Should they...
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The $25 Towel: What does it say about you?
You’re on vacation and the resort where you’re staying provides beach towels. If towel(s) not returned, there will be a charge: $25 per towel. The last day of your stay you take a towel to the beach...
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